Diana is a consultant, author and researcher in Relationship Management and Social Responsibility. Since 1990, she has worked in and been a consultant for the hotel, tourism, car, telecommunications, oil and financial services industries, setting and maintaining quality assurance standards in line with focused strategies. As an academic, Diana has written three books on assessing the marketing environment and has contributed to eight others focusing on the processes of Knowledge Management and Customer Relationship Management. She is published in a range of academic journals and has so far presented her investigations on Corporate Social Responsibility and the creation and auditing of relationships at 16 international conferences. She is a creator of academic games and case studies and is a Director of Studies for PhDs on gender studies and poverty alleviation. Since 1985, she has participated in social projects with a focus on gender in several countries, including Ecuador, Mauritius and South Africa. She has been involved with consultancy and Knowledge Transfer Partnerships in UK and other countries such as Qatar and Cuba. Being fluent in English, French, Spanish and German has been a clear asset. She is a member of the Social Responsibility Research Network, the Institute of Hospitality and the Ethical Corporation. Diana’s current focus as a non-fiction author and photographer is on gender equality and on women’s empowerment.
Dr Diana Shakti Maya Luck
Diana is a consultant, author and researcher in Relationship Management and Social Responsibility. Since 1990, she has worked in and been a consultant for the hotel, tourism, car, telecommunications, oil and financial services industries, setting and maintaining quality assurance standards in line with focused strategies. As an academic, Diana has written three books on assessing the marketing environment and has contributed to eight others focusing on the processes of Knowledge Management and Customer Relationship Management. She is published in a range of academic journals and has so far presented her investigations on Corporate Social Responsibility and the creation and auditing of relationships at 16 international conferences. She is a creator of academic games and case studies and is a Director of Studies for PhDs on gender studies and poverty alleviation. Since 1985, she has participated in social projects with a focus on gender in several countries, including Ecuador, Mauritius and South Africa. She has been involved with consultancy and Knowledge Transfer Partnerships in UK and other countries such as Qatar and Cuba. Being fluent in English, French, Spanish and German has been a clear asset. She is a member of the Social Responsibility Research Network, the Institute of Hospitality and the Ethical Corporation. Diana’s current focus as a non-fiction author and photographer is on gender equality and on women’s empowerment.